Cancellation Policies
Glyphstay allows hosts to choose among three standardized cancellation policies (Flexible, Moderate, and Strict) Will be enforced to protect both guest and host alike. Each listing and reservation on our site will clearly state the cancellation policy. Guests while viewing their travel plans are able to review any penalties and also cancel by clicking ‘Cancel’ on the respective reservation. A host will be able to see the number of reservations a guest has Cancelled Over the past 12 months when the guest submits Booking request.
Balanced protection
Moderate Cancellation
Full refund if canceled at least 5 days before check-in.
Example: Guest check-in time is 3:00 PM on June 09th.
Before 5 days
Full refund if booking is canceled at least 5 days before check-in.Example: Cancel before 3:00 PM on June 04th → 100% refund.
Within 5 days of check-in
First night is non-refundable. 50% refund for the remaining nights. Example: Cancel after 3:00 PM on June 05th → First night not refunded, rest 50% refunded.
After Check-in
If the guest checks in and decides to leave early, 50% of the unused nights will be refunded after 24 hours.Early checkouts still count the first night as non-refundable.
Good to know
Description
- Cleaning fees are always refunded if the guest did not check in.
- The Glyphstay service fee is refundable if the guest cancels before the trip starts...
- Accommodation fees are refundable in certain circumstances as outlined.
- Glyphstay will mediate when necessary and has the final say in all disputes.
- Complaints must be given to Glyphstay within 24 hours of check-in.
- A reservation is officially canceled when the guest clicks the cancel button in Dashboard > Your Trips > Cancel.
- Policies may be superseded by Guest Refund Policy or Terms of Service exceptions.
- Applicable taxes will be retained and remitted.